CML Logistics

Privacy Policy

CML Logistics Services Corp

Privacy Policy & SMS Terms and Conditions

Privacy Policy

CML Logistics Services Corp (“CML Logistics Services Corp,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of visitors to our website, customers, drivers, carrier partners, and other individuals who interact with us, including through SMS/text messaging communications. This Privacy Policy explains what personal information we collect, how we use it, and who we share it with.

This policy applies to www.cmllogistics.us and to all SMS/text messaging programs operated by CML Logistics Services Corp.

1. Information We Collect

We may collect the following categories of personal information:

  • Contact information, such as your name, mailing address, email address, and phone/mobile number.
  • Account and business information, such as company name, shipment details, order history, and billing/payment information.
  • Communications data, including messages, inquiries, and correspondence you send us by email, phone, web form, or SMS/text message, and the content and metadata of those messages.
  • SMS opt-in information, including your mobile phone number and your consent status (opted in or opted out) for text message communications.
  • Technical information, such as IP address, browser type, device identifiers, and website usage data collected through cookies and similar technologies.
  • Any other information you voluntarily provide to us through our website, customer service channels, or SMS/text messaging.

2. How We Use Your Information

We use the personal information we collect for purposes including:

  • Providing, operating, and maintaining our logistics and transportation services.
  • Communicating with you about shipments, orders, appointments, account activity, and customer service requests.
  • Sending SMS/text messages you have consented to receive, such as appointment reminders, order and shipment alerts, and account notifications.
  • Processing payments and fulfilling contractual obligations.
  • Improving our website, services, and customer experience.
  • Complying with legal obligations and enforcing our agreements and policies.
  • Detecting, preventing, and addressing fraud, security incidents, or technical issues.

3.Who We Share Your Information With

We do not sell your personal information. We may share personal information with:

  • Service providers and vendors who perform services on our behalf, such as payment processing, data hosting, and customer support, and who are contractually obligated to protect your information.
  • Carrier partners and subcontractors as necessary to fulfill logistics and transportation services you request.
  • Professional advisors, such as legal, accounting, or insurance providers, as needed.
  • Government authorities or regulators, when required by law, subpoena, or other legal process.
  • A successor entity in connection with a merger, acquisition, financing, or sale of company assets.
SMS consent is not shared with third parties or affiliates for marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

4. Your Choices

You may opt out of SMS/text messages at any time by texting STOP to the number from which you received messages. You may also update your communication preferences or request access to, correction of, or deletion of your personal information by contacting us using the information in Section 8 below.

5. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements, after which it is securely deleted or de-identified.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children`s Privacy

Our website and SMS programs are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  • CML Logistics Services Corp
  • Address: Dothan, Alabama 36303
  • Email: info@cmllogistics.us
  • Phone: (256) 667-2569
  • Website: www.cmllogistics.us

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised effective date and will be posted on this page.

SMS Terms and Conditions

SMS Consent Communication

The information or phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

1. Types of SMS Communications

If you have consented to receive text messages from CML Logistics Services Corp, you may receive messages related to the following:

  • Shipment and load updates
  • Pickup and delivery confirmations
  • Appointment reminders
  • Dispatch and scheduling communications
  • Requests for shipment or account information
  • General customer service and support

Example: “Hello, this is CML Logistics Services Corp. We are confirming your upcoming pickup scheduled for [Date] at [Time]. You can reply STOP to opt out of SMS messaging at any time.”

2. Messagin Frequency

Message frequency may vary depending on the type of communication. You may receive up to 2 SMS messages per week regarding your shipments, appointments, account status, or other logistics-related communications.

3. Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

4. Opt-In Method

You may opt in to receive SMS messages from CML Logistics Services Corp by submitting an online form and selecting the SMS consent option.

5. Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

6. Help

If you are experiencing any issues, you can reply with the keyword HELP. You may also contact CML Logistics Services Corp directly for assistance at www.cmllogistics.us/contact-us/.

7. Additional Options

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures

Message and data rates may apply.

You can opt out at any time by texting “STOP.”

For assistance, text “HELP” or visit our https://cmllogistics.us/privacy-policy/ page.

Message frequency may vary.